As you are all aware of the current events, we just want to reassure you that our business will be running as usual and we continue to follow the advice issued by HM Government. I want to take this opportunity to answer some questions and help put your mind at ease.
- Asking customers to choose a safe place for deliveries. Anybody due to receive a parcel should visit the tracking section and choose 'divert' to select a safe place.
- If a safe place hasn't been chosen but there is somewhere safe to deliver the parcel, then couriers will leave it there, even when there is someone in the property. A photo will be taken and this will be included in the delivery notification email. (Please read link at bottom of page)
If you have any questions regarding any of the information above, don't hesitate to contact us.