Frequently Asked Questions

How do I change or cancel my order?

If you've placed an order and paid but change your mind, either on the product or in general, contact us as soon as possible and we can cancel or change your order for you. 


Which product is best for me?

Under help, there is a section called 'What Shampoo?' This is an easy guide to help you find the best shampoo for your hair. There is also a guide to help you chose a matching conditioner bar.


Can I order products other than online?

Yes. Send us an email, facebook message or give us a call. You can order anyway you like. If you want to save on P&P and live locally, you can come and collect your purchase for free. We are attending events throughout the year, so if it's one near you, pop down to see and smell the products before you buy.


Why are your products cheaper than other stores?

Because we are an online business, we don't have the overheads that come with owning/renting a physical shop. Therefore we can pass these savings onto our customers. Occasionally prices will change slightly and this is due to general inflation.


What do you use instead of SLS (Sodium Lauryl Sulfate)?

SLS is often used in shampoos and soap and is what causes your shampoo to lather. Rush Organics doesn't use SLS, instead we use Sodium Cocoyl Isethionate. It still produces a lather, and is NOT tested on animals. 


What is the difference between Rush Organic Products and other brands?

Rush Organic's shampoos, conditioners and soaps are all free from SLS. Another brand's products often contain SLS. Although they say that it is safe, there is research to state otherwise.


How do I use my shampoo bar?

Click here for instructions on how to use your bar, plus a demonstration video.


How do I look after my shampoo bar?

As shampoo and conditioner bars are not in plastic bottles, they require a bit more looking after to ensure you get the most from them. Click here to find out how to get the most of your shampoo bar.


What payment methods do you accept?

We accept PayPal and online card payment. If you live locally and would rather collect your order to save on postage, you can pay cash or card on collection, or pay at checkout before collecting.


Are all your products plastic free?

YES! We pride ourselves on being a completely plastic free store. From our products to our packaging, you will not find any plastic here.


Do you sell wholesale?

Short answer, no. If you are interested in stocking our items in your store, we are happy to chat with regards to a commission based deal.


How much is postage?

If you live in the UK, postage is £2.95. If you like in the ROI or EU, postage is higher due to it costing more to send. See P&P for more details.


I haven't received my order, what do I do?

Contact us as soon as possible so we can find out what has happened with the courier service and send out a replacement straight away. It is the buyers responsibility to notify us with any issues. Check our Returns Policy for more information. 


STILL NEED HELP? 

Contact Rush Organics

Allergy Disclaimer

Rush Organics makes every attempt to identify ingredients that may cause allergic reactions for those with allergies. If you have a known allergy to something and don't know which bar to choose, contact us and we'll help you out.

We can not take responsibility for any allergic reactions that may occur. It is the responsibility of the consumer to check the list of ingredients prior to purchase.

If you experience any burning, itching or irritation, stop using the bar. If the problem persists, contact your GP.


**If you have a latex allergy, it's best to avoid 'Tropical Cocktail' conditioner bar as it contains banana powder and kiwi seed oil.


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