FAQ

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit www.rushorganics.co.uk... and follow the instructions on-screen. 
There are also perks to becoming a Rush Organics member. Find out more here.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at emma@rushorganics.co.uk just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via emma@rushorganics.co.uk, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

We ship to most regions worldwide. Please note, due to Brexit, customs charges may apply to orders within the EU. This is the customers responsibility to pay. 

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online. If you pay via ShopPay, you can receive SMS updates.

You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging. Unless it is a fault from our end, customers are responsibile for paying return shipping costs.

Please contact us via emma@rushorganics.co.uk before returning anything. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You will need to arrange and pay for suitable packaging when returning an item. Please make sure your order number is on the return;

Rush Organics Returns #RO----
22 St Brides Road
Aberkenfig
Bridgend
CF32 9PY

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email us via emma@rushorganics.co.uk with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging. Return postage costs are the responsibility of the customer, unless it's damaged, faulty or incorrect.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card. 
We recommend sending it 'signed for' as we cannot issue a refund if we do not receive the item.

Because we are an online business, we don't have the overheads that come with owning/renting a physical shop. Therefore we can pass these savings onto our customers. Occasionally prices will change slightly and this is due to general inflation.

SLS, or Sodium Lauryl Sulphate, is often used in shampoos and soap and is what causes your shampoo to lather. It is a harsh chemical which isn't good for your hair or skin. Rush Organics use Sodium Cocoyl Isethionate instead. It still produces a lather, it's much better for your hair and skin, and is NOT tested on animals. 

Rush Organic's shampoos, conditioners and soaps are all free from SLS, palm oil and parabens.

Video instructions on how to use your bar will be available soon.

1. Wet your hair

2. Stroke the shampoo bar down your hair a few times

3. Massage into a lather

4. Rinse

5. Use conditioner if your hair needs some extra love!

Video instructions on how to use your bar will be available soon.

1. Wet your hair

2. Stroke the conditioner bar down your hair from mid-lengths to ends

3. Leave for two minutes

4. Rinse

As shampoo and conditioner bars are not in plastic bottles, they require a bit more looking after to ensure you get the most from them. Click here to find out how to get the most of your shampoo bar.

YES YES YES! We pride ourselves on being a completely plastic free store. From our products to our packaging, you will not find any plastic here.

The pH level of our bars are between 5.5 and 6.5.

Yes, we do. These are issued electronically by email and each contains a unique reference number. You also have the option of receiving a physical gift voucher if you are giving as a gift. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead from just £10. Click here.

Short answer, no. If you are interested in stocking our items in a local store, we are happy to chat however due to the current pandemic, we are not looking to stock our products anywhere. If you are interested, please contact us via emma@rushorganics.co.uk anyways and we can add you to our wait-list.