Shipping & Returns

DELIVERY

Standard delivery (within 3 days) Royal Mail 2nd Class £3.85 or 2nd Class Signed For on orders over £50.

Next day delivery (Currently unavailable)

FREE standard delivery on orders over £40. UK only.

Order before 2pm and your order will be posted that day except for Sundays - Currently only valid for Mondays & Thursdays.

We ship worldwide**. Shipping costs are more however if, for some reason, it charges you more than we would pay, you will receive a refund for the difference.

 *Please note that once the courier has your parcel, we cannot control how long it takes to get delivered. Due to COVID-19, delivery may take longer.

**Customs duty costs are the responsibility of the customer.

COURIER

We ship via Royal Mail.

For orders over £50 we send parcel via Royal Mail 2nd class signed for.

If you would prefer to us a different courier, please contact us before placing your order or leave a comment in the 'special instructions' box before checkout.

PLEASE NOTE: If you are in when your parcel is being delivered and it arrives damaged, please do not accept it and ask them to return to sender. If you have accepted the parcel in a damaged state, it's hard to make a claim. If you are out and it is left in a safe place in a damaged state, please contact us ASAP with photographic evidence. If possible take a video of opening it.

PACKAGING

All of our products are packaged in "green" recyclable materials. No plastic here!*
Our products are individually wrapped in acid free recyclable tissue paper.
Our labels are non-laminated and recyclable.
We use green Jiffy bags for smaller orders and cardboard boxes for bigger purchases.
*To maintain our plastic free status, we have to spend more on plastic free packaging.

Returns & Exchange Policy

At Rush Organics, we want you to be happy with your purchases. If you are not 100% satisfied with your purchase, contact us immediately.   

You have 14 days from the date you receive your items to contact us regarding any issues. After the 14 days, we will assume that the products have been used, unless you can provide proof otherwise.  

If for any reason you change your mind and decide that you no longer want the items that we delivered to you, we can accept them back in the same condition that they arrived to you, unused and still in the original packaging, within 30 days of delivery. Products that have been opened or used cannot be refunded due to health and hygiene reasons. You will need to contact us before sending any items back. Once we receive the items, we will then issue a refund.   

Replacing a damaged items; We make every effort to ensure the products are packaged securely to ensure you receive your order in one piece. However, we cannot control the couriers and unfortunately some packages don't get treated as well as they should.   

If your products arrive damaged, please send an email to emma@rushorganics.co.uk with a description of the fault and a photo, so we can arrange a replacement. The replacement will be the same as the original order.   

What if I do not like the smell or it doesn’t suit my hair?

We cannot accept the return of products because you don't like the smell, colour, or have not used or looked after it properly. Similarly if you find that a particular bar does not suit your hair. You are responsible for checking the ingredients for any allergens. Due to the products being handmade from natural ingredients, some bars will smell slightly stronger than others, just as the colours might differ slightly to the pictures. As all of Rush Organics' products are plastic free, some products are more exposed to the elements. With the bars, if the tissue paper is damp and stuck to the bar or the labels are lifting off, this does not warrant a refund or replacement as the bar is still fully functional.  

How do I return an item?

You are responsible for the return postage and package costs unless an item is damaged or received in error, and it is strongly recommended that you get proof of posting from the Post Office, as should the items not reach us, you will be able to claim compensation from Royal Mail.  

We will not be able to refund or replace an items should they fail to reach us.   

Please send all goods for exchange or refund to;

Rush Organics Returns #RO (Enter order number)
22 St Brides Road
Aberkenfig
Bridgend
CF32 9PY  

Should you have any queries contact us here or email us.  

We have a zero tolerance of abusive language, aggression and disrespect towards our team. Any customer who thinks that this course of action is acceptable will be blacklisted and no longer welcome to purchase Rush Organics products. If we feel it is necessary, we have the right to discuss this behaviour with other small businesses we work with.

Please do not leave us negative feedback on Google or Facebook without speaking with us first. This is not a con to ensure all feedback left is positive, it is due to the fact that 99% of the time we are able to resolve the issue. Negative feedback can have detrimental and irreversible effect on any business, especially a small one. For this reason, we ask for you to contact us before leaving anything other than a 4/5* review.